GCEX Frequently Asked Questions
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Client Set Up
Client Portal (XplorPortal)
Account Mangement
Bank Account and/or Digital Wallet
FIX API Integration
Processes for Other Integrations
GCEX Web Trader
Emergency Contacts and Maintenance
Regulatory Documents
Compliance
EMIR
Hello. How can we help you?
Client Set Up
Find out what should you expect when becoming an approved GCEX client. Learn what are the next steps to follow, frequently asked questions and more.
Client Portal (XplorPortal)
Clients can whitelist crypto wallets or bank accounts, request crypto or fiat withdrawals, historical trade statements, open positions and more.
Account Mangement
Find out more information on deposits, withdrawals and access management.
Bank Account and/or Digital Wallet
Find out how to add or manage your bank account and/or digital wallet
FIX API Integration
Discover more about our process to connect your FIX API or find out more about GCEX WebSocket API.
Processes for Other Integrations
Find out what is the process for oneZero hum and/or Xcore PrimeXM integration.
Emergency Contacts and Maintenance
Easily find out whom to contact in the case of an emergency and maintenance information.
Regulatory Documents
Download regulatory documents: MIFIDPRU 8 Disclosures